Instacart ends its shady tipping policy, thanks to internet backlash

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  • February 8, 2019

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Internet outrage might feel tiresome sometimes, but it can also be a force for good. 

The grocery and food delivery company Instacart has changed the way it pays its gig-economy workers, according to BuzzFeed. Following the outrage and worker organizing that occurred after several reports detailed the company’s payment structure — in which it used tips, not company revenue, to cover base wages — Instacart CEO Apoorva Mehta told delivery workers in an email that the company would reverse its policy.

“Based on your feedback, today we’re launching new measures to more fairly and competitively compensate all our shoppers,” Mehta wrote. “Tips should always be separate from Instacart’s contribution to shopper compensation.” Read more…

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